Refund policy

Refund Policy

We want you to be completely satisfied with your purchase. If you are not happy with your order, we offer returns under the following conditions:

Eligibility

• Returns must be requested within 14 days of the date of purchase.
• Items must be unused, unopened, and in their original packaging, including all accessories, manuals, and inserts.
• Items that have been opened, used, or damaged after delivery are not eligible for a return.

Non-Returnable Items

• Perishable goods
• Items marked as final sale or non-returnable at the time of purchase
• Gift cards

Return Shipping

• The customer is responsible for all return shipping costs.
• We recommend using a tracked shipping service, as we cannot be held responsible for items lost in transit.

Refunds

• Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed to your original payment method within 5–10 business days, depending on your bank or card provider.

How to Request a Return

• Contact us at hhcustomerservice3@gmail.com before sending any items back. Returns sent without prior authorisation may not be accepted.