Privacy policy

Privacy Policy

Last updated: April 2026

This privacy policy explains how The Hub House 3 Limited (company number 17130304), registered at 128 City Road, London, United Kingdom, EC1V 2NX ("we", "us", "our") collects, uses, and protects your personal data when you visit or make a purchase from our online store. We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Data Controller The Hub House 3 Limited is the data controller responsible for your personal data. Company Number: 17130304 Address: 128 City Road, London, United Kingdom, EC1V 2NX Email: hhcustomerservice3@gmail.com

2. What Personal Data We Collect

  • Identity data: first name, last name
  • Contact data: email address, telephone number, delivery and billing address
  • Transaction data: details of purchases and payments
  • Technical data: IP address, browser type, device information, cookies and usage data
  • Marketing data: your preferences for receiving marketing communications from us

3. How We Collect Your Data We collect data when you place an order or create an account, subscribe to our newsletter, contact us, or browse our website via cookies and analytics tools.

4. Legal Basis for Processing

  • To fulfil your order – lawful basis: performance of a contract
  • To process payments and prevent fraud – lawful basis: legitimate interests and legal obligation
  • To send order confirmations and updates – lawful basis: performance of a contract
  • To send marketing communications (with your consent) – lawful basis: consent
  • To comply with legal obligations – lawful basis: legal obligation
  • To improve our website and services – lawful basis: legitimate interests

5. Sharing Your Personal Data We may share your data with Shopify Inc. (our e-commerce platform), payment processors (e.g. Shopify Payments, PayPal), delivery and courier services, email marketing platforms, and legal or regulatory authorities where required by law. We do not sell your personal data to third parties.

6. International Transfers Some service providers may process your data outside the UK. We ensure appropriate safeguards are in place, such as standard contractual clauses or adequacy decisions.

7. Data Retention

  • Order and transaction records: 7 years (for tax and legal compliance)
  • Marketing data: until you withdraw consent or unsubscribe

8. Your Rights Under UK GDPR You have the right to access, rectify, erase, restrict, port, and object to the processing of your personal data, and to withdraw consent at any time. To exercise these rights, contact us at hhcustomerservice3@gmail.com. We will respond within one month.

9. Cookies We use cookies to improve your browsing experience and analyse site traffic. You can manage cookie settings through your browser.

10. Right to Complain You have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

11. Changes to This Policy We may update this policy from time to time. Changes will be posted on this page with an updated date.

12. Contact Us The Hub House 3 Limited Company Number: 17130304 128 City Road, London, United Kingdom, EC1V 2NX Email: hhcustomerservice3@gmail.com